Skye App Privacy Policy

Last updated: October 21, 2026

This policy describes how Skye Heating & Air Conditioning handles information in the Skye HVAC management app and its Skye HVAC Imports and RingCentral integrations. These tools support our business operations, work orders, scheduling, communications, and customer service.

Information we access and collect

When the mailbox owner authorizes Gmail access, Skye HVAC Imports uses the Gmail read-only permission to find and read work-order emails from configured senders. The permission technically permits reading the authorized mailbox; the importer is configured to select approved senders and an import date. Imported information can include sender addresses, subjects, message text, message identifiers, work-order numbers, property addresses, unit numbers, service descriptions, and contact or access details contained in those emails. The current importer counts attachments but does not download or store attachment files.

When authorized, the RingCentral integration reads the connected extension’s call logs and message store. This can include telephone numbers, call direction, times, duration, results, text-message content, and voicemail metadata. The current synchronization does not download call recordings or voicemail audio.

The app also stores information entered by authorized users, including employee account details, customer and property records, service notes, scheduling changes, estimates, invoices, and activity history. Passwords are stored as hashes. Sessions use authentication cookies.

How information is used

We use this information to create and review work orders, prevent duplicate imports, coordinate service, associate communications with jobs, manage follow-ups, maintain service records, and protect the workspace. The Gmail importer does not send email, delete messages, mark messages as read, or change AppFolio records.

Access and sharing

Workspace access is restricted by individual accounts and roles. AJ and Ashley administer access. Authorized staff can review information needed for their duties; customer portal access is limited to the customer account’s assigned records. Unlinked imported communications are restricted to office users.

Information is processed by service providers needed to operate the app and its authorized integrations, including our hosting provider, DigitalOcean, and Google and RingCentral for their respective services. We do not sell Google user data, use it for advertising, or use it to train generalized artificial intelligence or machine-learning models. We do not disclose imported mailbox data to unrelated third parties. Information may be disclosed when required by law or necessary to protect rights or investigate abuse.

Google API Limited Use

Skye HVAC Imports’ use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Human access to Google user data is limited to authorized use for the app’s work-order and customer-service functions, security investigations, legal requirements, or with the account owner’s permission.

Security

The app uses HTTPS, role-based access controls, password hashing, and administrator two-factor authentication. Integration credentials are restricted to the server. Cached RingCentral access tokens are encrypted at rest. Imported email and service records are stored in the app database; we do not represent that every database field is individually encrypted. No system can guarantee absolute security.

Retention and deletion

Imported email text, communications, and service records remain in the app database until removed through an authorized administrative process. They are retained for service operations, business records, dispute handling, and applicable obligations. Revoking a connection stops future access but does not automatically delete information already imported. To request review, correction, or deletion, contact us below. We will verify the request and explain any information that must be retained for recordkeeping or legal reasons. Copies in any backups may remain until those backups are replaced or expire.

Disconnecting an integration

The Gmail account owner can remove Skye HVAC Imports from the Google Account’s third-party connections settings. RingCentral access can be revoked through its developer or account settings. An administrator can also disable synchronization on the Skye server. Disconnecting an integration does not delete the original emails or communications from the provider.

Contact and changes

For privacy questions and access or deletion requests, email hvacservices@skyeheatingairconditioning.com. This policy applies to the Skye app and integrations, rather than every feature of our public marketing website. We will post changes here and update the date above.